Does your
network suffer periodical breakdowns that cause loss
of
productivity? Are you interested in
"Health Insurance"
for
your network? ENA can help you limit your liabilities.
Information systems have become the strategic weapon
of market leaders in every industry. More than ever,
corporations in Australia and around the world are
being challenged to deliver high-performance,
real-time computing solutions to their users while
controlling costs.
Complex
client/server applications, legacy systems and the
newest distributed software have to reach beyond the
limits of the corporate office without compromising
performance, security, manageability, and budgets.
Adding to the confusion is an unprecedented mix of
users, locations, computer platforms, network
connections, business-critical software and emerging
computing devices.
To help
with this ever-increasing gap, ENA have a service
that addresses these issues and helps you move on
with the business of doing business. The Technology
Assisted Productivity Agreement is Enterprise
Network’s Service Level Agreement (SLA), which is a
simple, cost effective method of managing your IT
infrastructure. Simply, an SLA guarantees a
predefined level of consultation, support and
preventative maintenance for the systems and/or
software covered by your individual agreement for a
predetermined fixed price. Just like personal
health insurance, the level of an SLA can be
increased or decreased as your needs change.
The key
benefits of an SLA are:
You
know what you’re up for
–
Because SLAs have a fixed price, you know exactly
what you are up for during the life of an agreement.
This means you can plan your remaining I.T. budget
with full knowledge that your network infrastructure
will be taken care of, with minimal surprises.
Preventative Maintenance is included
–
Unlike normal calls for technical help, we will send
our experienced service engineers to your company to
do a periodic check of your network. This may
include updating service packs, utilities or patches
or general problem solving. Furthermore, our
technicians remain on-call via our 24Hr/7Day Help
Desk.
Onsite
response times are guaranteed
–
With SLAs, you determine the level of support you
are happy with. An ENA SLA also offers increased
levels of support with the availability to all its
SLA clients of
Instant Access Response
service. Instant Access Response
or IAR is a service, which allows administration of
servers and workstations anywhere in Australia. This
administration, not only includes pro-active
maintenance, but also allows remote support to all
users for minor issues. All technical issues will be
reported and documented and stored in a public
folder database
Enterprise Networks believe every investment in
technology infrastructure should reap significant
tangible results to improve your bottom-line "NET
PROFIT", via direct cost-saving reductions and by
attaining gains in profitability through enhanced
productivity.
Most
importantly, keeping our client a leap ahead of its
competitors.
For
more information about SLAs and what they cover and
because each SLA is designed specifically for each
company, we suggest you call ENA to custom design an
agreement that is suited for your company.
◄GO
BACK
